Privacy policy
Enhanced Privacy Policy for Agross Agri Trading
Introduction
At Agross Agri Trading ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with us through our website, services, and products.
By using our website and services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
- Personal Information: Information you provide directly, such as your name, address, phone number, email, and payment details for processing orders.
- Usage Data: Information collected automatically when you interact with our website, including your IP address, browser type, and interaction with our content through cookies.
- Third-party Information: Data shared with us by our partners, such as payment processors, shipping carriers, and customer service platforms.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process orders, deliver products, and handle customer support inquiries.
- To Improve Our Services: To optimize our website and customer experience.
- Marketing: To send promotional communications about our coffee beans and products, if you’ve opted-in to receive them.
- Security: To protect against fraud, misuse, and ensure the safety of our platform.
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Vendors and Partners: To fulfill orders and provide services, including payment processing, shipping, and customer support.
- Legal Requirements: If required by law or to enforce our terms and conditions.
We ensure all third parties handle your data in compliance with our privacy standards.
4. Data Retention
We retain your personal information only as long as necessary for business purposes or to fulfill legal obligations.
5. Cookies
We use cookies to enhance your experience on our site. You can disable cookies in your browser settings, but doing so may affect the functionality of our website.
For more details on how cookies are used, visit our Cookie Policy.
6. Security
We take reasonable steps to protect your data, but no security system is completely impenetrable. Always keep your login information private.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You may request to see the information we hold about you.
- Correction: Request corrections to inaccurate information.
- Deletion: Request deletion of your personal information, subject to legal exceptions.
- Opt-out: Opt-out of marketing communications.
To exercise your rights, contact us at info@agross.ph.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children under 16 years old. If we learn that we have collected information from a child, we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please review this policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@agross.ph
Phone: +63 919 090 7001
Address: Agross Agri Trading, Toledo - Manipis Rd, Talisay, 6000 Cebu
Key Enhancements:
- Clarification on Third-Party Sharing: Added more details about who your partners are (e.g., payment processors and shipping companies) and how you share information with them.
- Data Retention: Emphasized that you only retain personal information as long as necessary for business or legal purposes.
- Rights Section: Clearly defines users' rights and how they can exercise them, adding transparency.
- Security and Compliance: Reinforced the importance of protecting customer data, making sure users know that their information is safeguarded.
- Cookies Policy: Notified customers of the use of cookies and how they can control them.